Transactional Email Policy

Effective date: May 11, 2026.

Siege Lords Online sends email only for account security and account recovery workflows that a player starts in the game.

What we send

• Email verification codes for Serverpod email fallback registration.
• Password reset codes for Serverpod email fallback accounts.
• Account support replies when a player contacts support.

What we do not send

• No newsletters.
• No promotional or marketing campaigns.
• No purchased, rented, scraped, or imported recipient lists.
• No unsolicited bulk email.

Recipient source and frequency

Recipients are players who enter their own email address during registration, login recovery, or support. Verification and reset codes are event-based and sent only when requested. Normal expected volume is low and tied to active account actions, not scheduled campaigns.

Bounces, complaints, and abuse

We use an authenticated domain identity for sending. Bounces and complaints are managed through the email provider's suppression and reputation controls. Addresses that bounce or complain should not be retried for further transactional messages unless the player contacts support and the issue is resolved.

Unsubscribe requests

These messages are transactional account-security messages, so there is no marketing subscription to unsubscribe from. Players who do not want Serverpod email fallback messages can stop requesting email registration or password reset codes, or contact support for account help.

Sender

Temporary production messages are sent as Siege Lords Online Support from stromkeep.games@gmail.com while the domain support mailbox is being prepared.