Player privacy
Privacy Policy
How Stormkeep Games handles information when you play Siege Lords Online.
Introduction
Welcome to Siege Lords Online ("the Game"), a mobile massively multiplayer online real-time strategy game developed by Stormkeep Games ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Game.
This policy explains what information the Game collects and why. Data we need to run the Game and your account is handled to provide the service you asked for. Optional data — such as analytics and personalized advertising — is asked for separately where the law requires your consent, and you may refuse or withdraw that consent at any time without losing access to the Game.
Age Requirement
The Game is intended for users aged 13 and older. We do not knowingly collect personal information from children under the age of 13. If you are under 13, you may not use this Game. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.
If you are between the ages of 13 and 18 (or the age of legal majority in your jurisdiction), you may only use the Game with the consent of your parent or legal guardian.
Information We Collect
Account Information
When you create an account with email and password, we collect your email address and Firebase Authentication stores the password securely. If you choose Google or Sign in with Apple, Firebase Authentication receives the identity information that provider returns; Apple may provide a private relay email instead of your personal email. If you choose to play as a guest, we create an anonymous account that does not require an email address.
Game Data
We store your in-game data on our servers, including but not limited to: your display name, faction choice, city buildings, troop compositions, resource levels, alliance membership, chat messages, battle reports, lord attributes, creatures, and market transactions. This data is necessary to provide the Game experience.
Device and Usage Information
Depending on your jurisdiction, we may ask for one optional analytics choice at startup before sign-in or later during first entry. Firebase Analytics remains disabled unless and until you save Allow. Nothing from before a saved Allow is collected or replayed. After Allow, Firebase Analytics may create an app-instance identifier and process device type, operating-system and app versions, session and feature usage, and approximate region. Separately, Siege Lords servers may receive a first-entry journey. Its random key is generated fresh for one app process, is never stored on your device or reused across launches, and is retained server-side only with that report for up to 60 days. The report contains coarse entry stages, outcomes, elapsed times, platform, build family, and authentication method. It contains no account, player, city, installation, or advertising ID and is never joined to a gameplay profile. Optional analytics excludes lord and city names, invitation codes, precise location, player-created text, and raw errors. Analytics is separate from crash diagnostics and advertising. Choose Allow only if you are 16 or older, or if a parent or legal guardian is making the choice; we do not collect your date of birth.
Push Notification Tokens
If you enable push notifications, we collect your device token through Firebase Cloud Messaging to deliver notifications about in-game events such as incoming attacks, completed constructions, and chat messages.
How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your game account
- To provide, maintain, and improve the Game experience
- To store and synchronise your game progress across sessions
- To facilitate multiplayer features (alliances, chat, battles)
- To send push notifications about in-game events
- To monitor and analyse usage trends and improve performance
- To detect, prevent, and address cheating or abuse
- To respond to your requests and provide player support
Third-Party Services
The Game uses the following third-party services that may collect information according to their own privacy policies:
- Firebase Authentication — account management and sign-in
- Firebase Analytics — optional usage analytics
- Firebase Crashlytics — crash diagnostics
- Firebase Cloud Messaging — push notification delivery
- Google Mobile Ads (AdMob) — rewarded advertising
- Google User Messaging Platform (UMP) — advertising consent and privacy choices
- Google Play Services / Apple Game Center — platform services
- Sign in with Apple — optional Apple account authentication
We encourage you to review the privacy policies of these third-party services. We are not responsible for the privacy practices of third-party services.
Data Storage and Security
Your game data is stored on secured servers. We implement industry-standard security measures including encrypted connections (TLS/SSL), secure token-based authentication, and access controls to protect your information. However, no method of electronic storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your account and game data for as long as your account is active. If you delete your account through the in-app Settings, your active game and authentication data is deleted; for an Apple-linked account, the app also asks Apple to revoke its authorization. Some anonymised or aggregated data may be retained for analytics purposes.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access — request a copy of your personal data
- Deletion — delete your account and associated data through the in-app Settings screen
- Correction — update your display name and account details within the Game
- Opt-out — disable push notifications through the in-app Settings or your device settings
- Portability — request an export of your game data
To exercise any of these rights, please use the in-app Settings or contact us using the information provided below.
You can refuse optional analytics without losing access to the Game, or turn it off later in Privacy Settings. Turning it off immediately closes future collection on this device, clears pending analytics events, and asks Firebase to reset the device's analytics app-instance data. This does not automatically erase information already processed by a service provider; contact us to exercise any applicable deletion right.
In-App Purchases
The Game may offer in-app purchases. All payment transactions are processed by the platform store (Google Play or Apple App Store). We do not collect or store your payment card details. Purchase records are maintained by the platform provider.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by displaying the updated policy within the Game. Your continued use of the Game after such changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
StormKeep Games
Email: stromkeep.games@gmail.com