Terms of Service

1. This Agreement

These Terms of Service ("Terms") govern your use of Siege Lords Online ("the Game"), operated by Stormkeep Games ("we", "us", "our"). By creating an account, tapping an entry action, or otherwise using the Game, you agree to these Terms. If you do not agree, please do not use the Game. These Terms work alongside our Privacy Policy, which explains how your information is handled.

2. Who May Play

The Game is rated for players aged 12 and over. If you are below the age of digital consent in your country, a parent or legal guardian must review and agree to these Terms on your behalf. If you are a parent or guardian, you are responsible for supervising your child's play and any purchases made on your device. We may suspend accounts we reasonably believe are operated below the permitted age.

3. Your Account

You may play as a guest or sign in with an email address or a supported identity provider. You are responsible for keeping your sign-in credentials secure and for all activity under your account. Guest accounts are tied to the device and may be lost if the app is removed or device data is cleared — link an email or provider account to protect your progress. Accounts, characters, and in-game items are licensed to you and may not be sold, traded, or transferred outside the Game.

4. Purchases

The Game offers optional in-app purchases. All payments are processed by your platform's store (for example Google Play), not by us — we never receive or store your payment card details. Prices are shown before you confirm, including applicable taxes where required. Your store account settings control purchase authentication and parental approval.

Gems and virtual items

Gems, resources, VIP status, passes, and all other in-game items are a limited, revocable licence to use digital content inside the Game. They have NO monetary value, cannot be exchanged for real money or goods outside the Game, and cannot be cashed out. Unused balances have no value if your account is closed or the Game is discontinued.

Refunds and cancellation

Refund requests are handled by the store that processed your payment, under that store's refund policy. Where you have a statutory right of withdrawal for digital content (for example in the European Union and the United Kingdom), the store's checkout will tell you how immediate delivery affects that right. If an item was not delivered because of a fault on our side, contact us and we will restore it or seek a refund with you.

Chests and random rewards

Some items are chests that grant randomised rewards. The chance of each reward is disclosed in the Game before purchase — open the chest's drop-rate panel to view the odds. Outcomes are determined server-side. Randomised rewards are entertainment content, not a wager, and cannot be redeemed for money.

5. Fair Play and Conduct

Play fairly and treat other players with respect. You agree not to: cheat, exploit bugs, or use unauthorised third-party software, bots, or modified clients; buy, sell, or transfer accounts or items for real money; harass, threaten, impersonate, or post unlawful, hateful, or sexual content in chat or names; attempt to access other players' accounts or our systems; or interfere with the Game's operation. Chat and player-created names are moderated, and we may remove content or restrict features that breach these rules.

6. Our Content and Yours

The Game, including its art, audio, text, and software, belongs to us or our licensors, and is licensed to you for personal, non-commercial play only. You may not copy, modify, reverse-engineer, or redistribute it. Content you create in the Game — such as an alliance name or a chat message — remains yours, but you grant us a licence to host, display, and moderate it so the Game can function.

7. A Live Service

The Game is an online live service. We update it continuously and may add, change, rebalance, or remove features, items, events, and worlds to keep it playable and fair. Servers may be unavailable for maintenance or reasons beyond our control. We do not guarantee uninterrupted access, that any specific content will remain available, or that the Game will operate on every device.

8. Suspension and Closing Your Account

You may stop playing and request account deletion at any time from Settings. We may suspend or close an account that breaches these Terms, or where required by law. Where a suspension is not due to serious misuse, we will tell you why and how to appeal. Closing an account ends your licence to any virtual items or unused balances associated with it.

9. Privacy

Our Privacy Policy explains what information the Game collects and why, and is part of your agreement with us. Data needed to run the Game and your account is handled to provide the service. Optional data — such as analytics and personalized advertising — is requested separately where the law requires your consent, and you may refuse or withdraw that consent at any time from Settings without losing access to the Game.

10. Changes to These Terms

We may update these Terms as the Game evolves or the law changes. If a change is material, we will bring it to your attention in the Game and, where required, ask you to agree again. Continuing to play after a non-material update means you accept the revised Terms. The effective date below always shows the current version.

11. Contact

Questions about these Terms, a purchase, or your account? Reach us through the in-game Report Issue option in Settings, or by the contact address published on our store listing. Nothing in these Terms limits any rights you have under the mandatory consumer-protection laws of your country of residence.

Contact: stromkeep.games@gmail.com